Privacy Policy

As a leading hospitality company Columbus Tours Pvt. Ltd., seek to deliver excellent service, ensure the satisfaction of all guests, and respect their privacy. This Privacy Policy aims to inform our customers how we manage personal information collected from the guest. This Privacy Policy applies for all our services. Please take a moment to read this policy as we strongly value your privacy and wish you to be aware of our commitment to protect your personal information. Note that this privacy policy is subject to change if deemed necessary.

PERSONAL DATA & CONSENT
“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. We request from all guests when making a reservation, data such as first and last name, title, phone number, address, passport number, date of birth, nationality, booking periods, email address. This personal data is then stored within the Columbus Tours ERP database & hosted database in Mailchimp Networks.

WITHDRAWAL OF CONSENT
Before the personal data is collected we ask each guest, online or offline to give their consent and accept our terms and conditions. This consent is given voluntarily and may be revoked at any time by sending an email to info@columbustourssrilanka.com. Note that your information will then remain stored in the Columbus Tours database but will no longer be processed or used.

DATA COLLECTION
We collect your personal data on different occasions: to book your hotels, when you send a request or a review online via one of the contact forms on our website, when you sign up for our email promotions about tours & airline ticket promotions, when you subscribe to our newsletters in order to receive offers and promotions via email

We also receive your personal information from third parties such as tour operators, travel agencies, GDS reservation systems (Amadeus) and Online travel agents. But also from Columbus Tours Pvt. Ltd., pages on social networks and when you use social login to connect to your membership account.

PURPOSE OF COLLECTION
We collect personal information first and foremost to meeting our obligations to our customers. These, if you have given your consent, can be used to broadcast the latest promotions, news and events about our products and services. We may also use these data to perform market research and for statistical and analytical purposes to meet the needs of our guests. Personal information will not be used for other communication than what is specified in this privacy policy.

DATA ACCESS AND 3RD PARTY
We may share your personal information within our organization and with third-party service providers to better serve your needs. However, we ensure that access is restricted and in the case of 3rd party provider that they protect your personal information in compliance with the relevant regulation authority.

Columbus Tours Pvt. Ltd., employees = In order to offer the best possible service, we can share your personal data and give access to authorized personnel from Columbus Tours Pvt. Ltd., including:
Marketing staff & Reservation staff / IT departments / Commercial partners and marketing services / Medical & Legal services if applicable / Different types of personal data need to be shared depending on the duty of our personnel. Only the relevant information for each type of personnel is shared.

Outsourced service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, Hospitals.

Social networks: Columbus Tours Pvt. Ltd allow customers to make or plan their booking, to login on the website without the need to fill out a form. This is referred to as Social login. If you log in using the Facebook login system, you explicitly authorize Columbus Tours Pvt. Ltd to access and store the public data on your Facebook account, as well as the other data mentioned during use of the Facebook login system. In addition, we may also communicate your email address to Facebook in order to identify whether you are already a Facebook user, and create personalized and relevant ads which will be displayed in your Facebook account.

Local authorities: We may be forced to share personal data to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.

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Copyright © Columbus Tours (Pvt) Ltd 2019. All rights reserved. | Privacy Policy